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Individual Claims  

For Travel Insurance claims, call us on +971 4 509 6111 or provide us details of the incident by filling the Claim Form.  It is important to know the following before filing a claim online or at the service centre.  

  • For Medical Emergency – Accident or Illness 
    • Please obtain the medical report or information validating the diagnosis and the treatment administered
    • Get a scanned or photocopy of your original prescriptions
  • For Personal Accident 
    • Please obtain the medical report or information clarifying dismemberment or disability 
    • Please obtain the death certificate and post mortem report of the deceased, in case of accidental death
    • Get original invoices relating to repatriation of remains 
    • Please obtain the police report where applicable (For example, a car accident)
  • For Travel Inconvenience: 
    • Get original invoices of the emergency expenses incurred due to the disruption of your travel
    • Please obtain a dated official letter from the airlines confirming the flight delay or baggage delay or baggage loss
    • Get a scanned or photocopy copy of baggage tags and PIR for baggage delay/ loss
    • Please provide details of compensation, if any, paid by the airline
    • Get a scanned or photocopy of your ticket showing original itinerary and of the boarding pass of actual travel in case of flight delay
  • For Loss of Travel Documents/Secure Wallet 
    • Get original invoices of the emergency expenses incurred due to the loss of document or your wallet
    • Please obtain a police report where applicable
    • Please provide a confirmation of loss where police report is not applicable
    • Get a scanned or photocopy of supporting documents to confirm the value of personal effect lost/stolen
  • If you submit the request online, an AIG representative will contact you to provide details on cashless settlement or any other documentation that we may require.. 
  • If you call our service centre and provide your policy number, we will explain and email you the procedure and details on cashless settlement or any other documentation that we may require

Please submit your Extended Warranty Claim by contacting us  

Please submit your Accident and Health Insurance Claim by contacting us  

Please submit your Plus Products Claim by contacting us  

Assistance

For Medical Emergency

Call our global assistance number anytime and quote your travel policy number for immediate assistance.

+1 817 826 7276

For any assistance in the UAE

Please call our helpline number during business hours (08am – 17pm) and quote your policy number for assistance. Or you can also send us an email

CONTACT US