Car Insurance

For Car Insurance claims you can call us on +971 4 601 4455 or provide us details of the claims by filling the Claims Form. It is important to know the following before filing a claim online or at the service centre. 

  • It is mandatory to obtain a police report for the accident and the damage that has occurred to your vehicle.
  • Get a scanned or photocopy copy of your vehicle registration card (front & back)
  • Get a scanned or photocopy of your driving license. If you submit the request online, an AIG representative will contact you to provide details on cashless settlement for the repair of your vehicle.
  • If you call our service centre and provide your policy number, we will explain and email you the procedure and details on cashless settlement for your vehicle repair.
  • Our email serves as a confirmation for the agency/non agency workshops to proceed with repair estimation.

Assistance

For Accident or Breakdown assistance: Call AAA helpline anytime on 800-8181 and quote your Car Policy Number for immediate assistance. 

For Dent Removal Assistance: Call Dent Master Assistance on 800-DENT (3368) and quote your Car Policy Number for removal of dents that do not require any paint job.

Home Insurance

For Home Insurance claims you can call us on +971 4 509 6111 or provide us details of the incident by filling the Claims Form. It is important to know the following before filing a claim online or at the service centre.  

  • Please obtain a police report if your property is lost, stolen or maliciously damaged. 
  • Get a scanned or photocopy of your Emirates ID or Passport. 
  • If you submit the request online, an AIG representative will contact you to provide details on cashless settlement or any other documentation that we may require.. 
  • If you call our service centre and provide your policy number, we will explain and email you the procedure and details on cashless settlement or any other documentation that we may require.

Assistance

Call our helpline number +971 4 509 6111 and quote your home policy number for assistance. You can also write to us at servicecenter-me@aig.com.

Travel Insurance

For Travel Insurance claims, call us on +971 4 509 6111 or provide us details of the incident by filling the Claims Form. It is important to know the following before filing a claim online or at the service centre.  

  • For Medical Emergency - Accident or Illness 
    • Please obtain the medical report or information validating the diagnosis and the treatment administered. 
    • Get a scanned or photocopy of your original prescriptions. 
  • For Personal Accident 
    • Please obtain the medical report or information clarifying dismemberment or disability 
    • Please obtain the death certificate and post mortem report of the deceased, in case of accidental death. 
    • Get original invoices relating to repatriation of remains 
    • Please obtain the police report where applicable (For example, a car accident). 
  • For Travel Inconvenience: 
    • Get original invoices of the emergency expenses incurred due to the disruption of your travel. 
    • Please obtain a dated official letter from the airlines confirming the flight delay or baggage delay or baggage loss. 
    • Get a scanned or photocopy copy of baggage tags and PIR for baggage delay/ loss. 
    • Please provide details of compensation, if any, paid by the airline. 
    • Get a scanned or photocopy of your ticket showing original itinerary and of the boarding pass of actual travel in case of flight delay. 
  • For Loss of Travel Documents/Secure Wallet 
    • Get original invoices of the emergency expenses incurred due to the loss of document or your wallet. 
    • Please obtain a police report where applicable. 
    • Please provide a confirmation of loss where police report is not applicable. 
    • Get a scanned or photocopy of supporting documents to confirm the value of personal effect lost/stolen. 
  • If you submit the request online, an AIG representative will contact you to provide details on cashless settlement or any other documentation that we may require.. 
  • If you call our service centre and provide your policy number, we will explain and email you the procedure and details on cashless settlement or any other documentation that we may require.

Assistance

For Medical Emergency: Call our global assistance number +1 817 826 7276 anytime and quote your travel policy number for immediate assistance.  

For any assistance in the UAE please call our helpline number +971 4 509 6111 during business hours (0800 – 1700 hrs) and quote your policy number for assistance. You can also write to us at servicecenter-me@aig.com

Accident & Health

Please submit your Accident and Health Insurance Claim by filling out the claims form.

Plus Products

Please submit your Plus Products Claim by filling out the claims form.

Extended Warranty

Please submit your Extended Claim by filling out the claims form.

High Net Worth

For High Net Worth claims, call us on +971 4 214-3334 or write to us at pcguaeclaims@aig.com  within 24 hours from the discovery of the incident.   

For Emergency Travel Assistance, call us on +1 713 267-2525.  

To file a claim, complete the following steps:

  1. Obtain a police report if your property or vehicle is lost, stolen or maliciously damaged. 
  2. Get all your original reports or documents in connection with the accident. 
  3. Call AIG service center and provide your policy number. We will mail you the claim procedure and details for cashless settlement.

We aim to provide a complete resolution of your claims at the earliest. 

Assistance

Call our helpline number +971 4 214-3475 and quote your policy number for general assistance.  

For vehicle breakdown, call 800 8181 and quote your policy number. You can also write to us at pcguae@aig.com.

Personal Protection Insurance

For  Personal Protection Insurance claims, call us on 800 1 AIG (800 1 244) or write to us at servicecenter-me@aig.com within 24 hours of an accident.  

To file a claim, complete the following steps:

  1. Get a copy of your policy or certificate of insurance.
  2. Obtain a police report if applicable. 
  3. Get a copy of your passport. 
  4. Get a copy of medical report determining disability, hospital discharge report, original receipt for medical expenses incurred, death certificate and post mortem reports. 
  5. Get a copy of medical report determining permanent total disability after 364 days from receiving the required treatment. 
  6. Call AIG service center and provide your policy number. We will mail you the claim procedure and details for cash benefit.

We aim to provide a complete resolution of your claims at the earliest  

Assistance

Call our helpline number 800 1 AIG (800 1 244) and quote your policy number for assistance. You can also write to us at servicecenter-me@aig.com .

Business Claims

No one can be sure when or where a loss will occur. AIG is committed to providing rapid and fair loss adjustment and settlement for all clients, whether a multinational corporation or a small sole proprietorship. You can also be confident than a claim occurring outside the U.A.E. will be dealt with in a similar manner because of our international network in more than 100 countries and jurisdictions.

In the event of a loss, policyholders or beneficiaries, where appropriate, should immediately notify our claims department using either one of the following contact details:

Claim Notification

Please ensure your loss notification contains the following basic information:

  • Chartis/AIG policy number
  • Date of incident/loss
  • Brief circumstances/details of loss
  • Estimate of loss amount

Acknowledgement

We will acknowledge receipt of notification showing the allocated claim number and requesting relevant documentation according to each line of business and depending on each case merits.

Investigations

Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.

Settlement

Settlement will be made by cheque or bank transfer after the following 3 steps:

  • Completion of the claim file (necessary documents, reports, decision on validity of claim)
  • Preparation and transmission of the claim discharge or acceptance form
  • Signing of discharge or acceptance form by the policyholder, insured or beneficiary

+971 (4) 214-3434

+971 (4) 262-8709