Travel Insurance FAQs
Travel Guard is a travel insurance product of AIG. Any person who is in the age group of 3 months to 69 years is covered in the Platinum or the Gold plan. For the Silver plan, the coverage is up to 75 years of age. Please note that there is an additional 100% loading on the silver plan rates for the age group of 70 to 75 years.
Travel Guard covers you starting from the departure date to your arrival date.
For 24-hour emergency assistance, please contact this number: +1 (817) 8267276.
For any outpatient treatment, please retain all original receipts and claim them on your return to your country of residence.
Yes, the Travel Guard insurance policy can be modified/amended in special cases, but such a change can only be made prior to the departure of the first part of the journey. For example, if your visa approval has been delayed from the embassy, then you need to change your original travel dates.
No, you don't need to carry a copy of the insurance certificate. You only need your insurance policy number provided to you.
The coverage for Trip Cancellation begins at 12:01 am the day after the coverage is purchased. All other benefits become effective on the date and time you start the trip.
The medical expenses incurred will be reimbursed to you.
Yes, Travel Guard covers emergency medical illness expenses. This can be claimed as a covered illness in your policy.
Travel Guard offers an optional coverage for hazardous and winter sports with additional 100% loading on the premium rate.
The Trip Cancellation benefit is only applicable for illness or death involving you, your travel companion and/or an immediate family member. Pre-existing medical conditions and injuries are not covered.
Yes. However, Travel Guard has exclusions on pre-existing medical conditions as detailed in the policy wording.
Yes, Travel Guard covers theft and damage due to attempted theft as long as it occurs during your travel.
Claims are processed within 7 working days after submitting the required documentation.
Travel Guard will advise you in writing about your right to appeal the claim decision and the procedure for lodging an appeal with the local insurance company.