AIG Individual & Business Insurance Claim

Committed to service excellence

Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your claim as quickly as possible, whilst providing you with the personal and proactive support you need to get you or your business back on your feet.

Dedicated, Focused Claims Handling

We get your claim to the right expert fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and the complexity of the loss.

Worldwide capability

For handling overseas claims, our global network gives us the edge in resolving your claim should a loss occur in a foreign market. We can work across borders with teams in multiple countries.

18,615

TOTAL CLAIM HANDLED IN 2020

$7,622

AVERAGE CLAIM AMOUNT PAID

$143M

TOTAL AMOUNT OF CLAIMS PAID IN 2020

10 YEARS

AVERAGE CLAIMS HANDLING EXPERIENCE OF OUR CLAIMS TEAM

Individual and SME claims

AIG UAE Self-Service Claims Portal

Submit, track and manage your reimbursement claims online easily

Submit A Claim

Emergency Global Assistance

US: +1 817 826 7276

UK: +44 1273 400 610

Service Centre

+971 (4) 509 6111

Email Address

ServiceCenter-ME@AIG.com

Commercial Claims

No one can be sure when or where a loss will occur. AIG is committed to providing rapid and fair loss adjustment and settlement for all clients, whether a multinational corporation or a small sole proprietorship. You can also be confident than a claim occurring outside the U.A.E. will be dealt with in a similar manner because of our international network in more than 100 countries and jurisdictions.

Business Insurance Claims

Call or Email us to submit commercial claims

Send Email Call us

For all Property, SME & Marine claims, we have introduced VBA (Value Based Adjusting) and STP (Straight Through Payment). This will expedite our claims process and reduce the need for you to submit numerous documents, etc. Claims is an integral part of the insurance cycle and we want to continue to make this process as simple & efficient as we can for you.

Business Claims Process

Claim Notification

Please ensure your loss notification contains the following basic information:

  1. AIG policy number
  2. Date of incident/loss
  3. Brief circumstances/details of loss
  4. Estimate of loss amount

Acknowledgement

We will acknowledge receipt of notification showing the allocated claim number and requesting relevant documentation according to each line of business and depending on each case merits.

Investigations

Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.

Settlement

Settlement will be made by cheque or bank transfer after the following 3 steps:

  1. Completion of the claim file (necessary documents, reports, decision on validity of claim)
  2. Preparation and transmission of the claim discharge or acceptance form
  3. Signing of discharge or acceptance form by the policyholder, insured or beneficiary