Enhancing Our Claims Experience
Experiencing a loss can be a devastating for clients. Our priority is to get our clients back on their feet by providing a tailored, proactive, and speedy claims service.
Introducing Value Based Adjustment & Straight Through Processing
In order to enhance our claims experience, we are pleased to introduce two unique services:
- Value Based Adjustment (VBA – introducing a new set of guidelines aimed at managing low value claims. VBA has a set of rules based on the value of the claim. We have redesigned the claims process with a focus on our customer claims experience, making the process faster and less dependent on the traditional documentation and processes.
- Straight Through Processing (STP – an STP claim is intended to be finalised within the initial information/ documentation received without having to follow-up for details. A fast and speedy claims settlement.
VBA and STP claims services are currently offered on Property, SME, and Marine risks.
AIG Claims Promise
Finally, our claim promise affirms that that our dedicated team of claims experts will mobilize in rapid response to a covered event and after coverage is confirmed, we will advance our policyholders up to 50% of an agreed loss estimate within 7 days, providing them with immediate funds so they can get back to business and focus on the bigger picture.
For more information, please reach out to your AIG Claims or Business Development contact.