What to do if you are unhappy with any aspect of your insurance?
We believe that you deserve to be treated in a courteous, fair and prompt manner. Our goal is to provide an excellent service to all of our customers. If there is an occasion when you feel let down then please let us know immediately. We take all customer complaints seriously and we have established the following complaint procedure to resolve your concerns quickly, fairly and by the appropriate department.
If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 15 working days) you may refer your complaint to the Insurance Regulator.
You may do so by sending details of your complaint, stating the AIG Complaint Reference Number, to the relevant Regulator:
iPROMeS - Insurance Partner Relation Management e System