Complaints Center

Our commitment to you

What to do if you are unhappy with any aspect of your insurance?

We believe that you deserve to be treated in a courteous, fair and prompt manner. Our goal is to provide an excellent service to all of our customers. If there is an occasion when you feel let down then please let us know immediately. We take all customer complaints seriously and we have established the following complaint procedure to resolve your concerns quickly, fairly and by the appropriate department.

AIG Complaint Procedure

If you're not happy with the handling or response to your complaint

If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 15 working days) you may refer your complaint to the Insurance Regulator.

You may do so by sending details of your complaint, stating the AIG Complaint Reference Number, to the relevant Regulator:

Ombudsman Unit (SANADAK)

As a valued customer, you have a legal right to register your complaint against the Insurer with the Ombudsman Unit (SANADAK) established by the Central Bank of the UAE if the complaint recorded between the Insurer and the Insured is not resolved amicably between the Insurer and the Insured within. 

Dubai Health Authority

Complaint Form - AIG UAE Customers Only

How would you like to be contacted about your complaint?

Please provide the details of your complaint in the box below.

These details may include dates that things have happened on, who you have spoken to about this issue already, and what action has been taken so far. If your complaint relates to a claim, please include the claim reference number.